Terms

Last updated: 24 October 2026

About these terms

These terms cover your use of Glow Up 90, a coaching service on WhatsApp run by 3LD Ltd (company number SC906404, registered office 48 West George Street, Glasgow, G2 1BP). By sending GLOW or LEAN you agree to them. Contact us at hello@glow90.co.uk.

What you get

• Free week: seven days of daily tasks and evening check-ins. No payment details needed.
• Coach, £9.99 a month: the full 90-day programme with daily tasks, check-ins and weekly summaries, for as long as your subscription runs.
• Coach, £79 a year: the same as the monthly plan, paid yearly.
• Plan only, £29: one payment for the full 90-day programme.
• If you don’t continue after the free week, you can choose to get one tip a week instead.

The coach is automated. It follows a set plan and may use an AI model to answer short questions. You can reach a person at hello@glow90.co.uk.

Not medical advice

The programme covers general, beginner-level skincare, makeup, exercise and eating habits. It isn’t medical, dietary or professional advice and isn’t tailored to any health condition. Check with a GP before starting a new exercise routine if you have any health concerns, stop any activity that causes pain, and patch-test new skincare products. We don’t promise any particular result.

You must be 18 or over

You confirm you’re 18 or over when you start. If we think you’re under 18 we’ll close your account.

Payments and cancelling

• Payments are taken by Stripe. Prices include VAT where it applies.
• The monthly and yearly plans renew until you cancel. Cancel any time using the link in your Stripe receipt email or by emailing us; you keep access until the end of the period you’ve paid for.
• Your 14-day right to cancel: because the coaching starts straight away when you pay, you agree that it begins immediately. If you cancel within 14 days of first paying, we’ll refund you, less a fair amount for the days already provided.
• If something goes wrong with the service, email us and we’ll put it right or refund you where appropriate. This doesn’t affect your statutory rights.

Messages

We’ll send at most three messages a day while you’re on the plan, plus replies to the keywords below. Reply STOP to stop all messages, PAUSE for a week off, EASY for a lighter week, or DELETE to erase your details. Standard data charges from your network may apply.

Fair use

Please don’t use the service to send abusive, unlawful or spam messages. We may stop the service for anyone who does.

Our liability

We’re responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for losses that weren’t foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.

Changes and law

We may update these terms; we’ll tell you on WhatsApp about any change that affects you significantly. These terms are governed by Scots law. If you live elsewhere in the UK, you can still rely on the consumer protection law of the nation where you live and bring claims in its courts.